CRM Solutions

Customer relationship management From Wikipedia, the free encyclopedia Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales,marketing, customer service, and technical support.[1] Contents 1 CRM products 2 Characteristics of CRM 3 CRM implementation 3.1 Implementing CRM in a company 3.2 Impact of social networking on E-CRM 3.3 The impact of implementing CRM system on Customer Satisfaction 4 Types 4.1 CRM in customer contact centers 4.2 CRM in Business-to-Business (B2B) market 4.2.1…

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