CMS Systems

Content management system From Wikipedia, the free encyclopedia A content management system (CMS)[1][2][3] is a computer application that allows publishing, editing and modifying content, organizing, deleting as well as maintenance from a central interface.[4] Such systems ofcontent management provide procedures to manage workflow in a collaborative environment.[5] These procedures can be manual steps or an automated cascade. CMSs have been available since the late 1990s. CMSs are often used to run websites containing blogs, news, and shopping. Many corporate and marketing websites use CMSs. CMSs typically aim to avoid the…

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CRM Solutions

Customer relationship management From Wikipedia, the free encyclopedia Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales,marketing, customer service, and technical support.[1] Contents 1 CRM products 2 Characteristics of CRM 3 CRM implementation 3.1 Implementing CRM in a company 3.2 Impact of social networking on E-CRM 3.3 The impact of implementing CRM system on Customer Satisfaction 4 Types 4.1 CRM in customer contact centers 4.2 CRM in Business-to-Business (B2B) market 4.2.1…

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